Google’s slowness problem in Jordan: a suggested solution

24/1/2006

Google.com is still painfully slow in Jordan! Sometimes totally unusable. I’ve written many times about this and I’ve even complained to Google to no avail. Google Adsense speed is now back to normal. No problem there.

I really cannot understand why this is happening. Every other search site (Yahoo, MSN, A9) is working just fine. Why can’t the almighty Google give us some speed in Jordan>

It is said that every person on earth can relate to another person through a chain of six acquaintances. So.. HELLO.. Anyone out there.. HELLLLOOO.. do you know someone who works at Google and bring this weird problem to their attention. PLEASE.

Anyway!

Today it occurred to me that I could use the ‘Arabic’ or more accurately the UAE Google site for my searches. It seems that this slowness problem does not affect it. If you had any experiences with Google.ae I would really appreciate a comment from you.

Still this does not solve all my Google problems. I use a really cool plugin for Safari called Inquisitor X which utilizes the Google Suggest API to auto-complete my searches in Safari’s search tool bar. By the way, this sometimes works like magic. You begin typing a question and the thing almost reads your mind!

Unfortunately this plugin also seems affected by the Google problem.

Googleians (or whatever you are called): Are you listening??

15 Comments

  1. Khalidah says:

    Hi Ahmad,

    I have written to google and received an answer from them instructing me to clear my cache and if that does not work to delete my cookies .. both solutions useless.

    Now having said that, I would like to bring to your attention that I am using google at home with no problems at all, it is only when I use it at work that I suffer from this issue. What is different you ask me? well, the ISP. I am using LINK at home and Wanadoo at work!

    Could it be that Wanadoo are the ones who need to clear the cache in their servers so that google starts working properly? or is there some other mesterious reason that is causing the problem?

    I am now convinced that it is a wanadoo issue and not a google one, because if the latter is the case; then I would face the same problem at home, right?

    and here is google answer to my email:

    Hi Khalidah,

    Thank you for your note. We apologize for our delayed response. We understand your concern about the difficulty you’ve been having using Google. Clearing your cache may resolve this problem. If you’re using Microsoft Internet Explorer (IE), please follow these steps:

    1. Open IE and click on the “Tools” menu.
    2. Select “Internet Options.”
    3. Click on the “General” tab if it isn’t selected already.
    4. Under the heading “Temporary Internet files,” click “Delete Files…”
    (Note that it can take up to 30 minutes for your computer to delete your cache history.)
    5. Click on “OK.”

    If clearing your cache doesn’t resolve the problem, you may also want to delete your cookies. (Please note that while deleting your cookies may resolve the problem, it will also remove your saved settings for sites you’ve previously visited.) To delete your cookies, just follow these steps:

    1. Select “Tools” > “Internet Options” > “General” again.
    2. Under the heading “Temporary Internet files,” click on “Delete
    Cookies…”
    3. Click “OK” for the “Delete all cookies in the Temporary Internet Files folder?” prompt.
    4. Click “OK” to exit.

    Please let us know if you need instructions for an alternate browser, or if we can provide further assistance.

    Regards,
    The Google Team

  2. David says:

    Unfortunately I don’t know anyone at Google, but allow my to add my voice to those who are frustrated. I have faithfully had Google set as my home page for many years, many due to its lack of frills, super-fast load times, and convenience as a search engine. This recent creep, however, is causing me to rethink my decision.

  3. It had been more than a month now with this problem. I am badly suffering from it as well.. the problem is that we are not sure where is the cause of the problem.. it could be JTC, Google, or the ISPs (since many ISPs are having the same problem).
    You suggested reporting it to google, but we need more than that.. We should be able to put our finger to the cause of it, and then address it..

  4. Humeid says:

    I will contact wanadoo about this.. maybe they will have some answer. Is there anyone out there who can do a proper technical test to see where we are getting stuck?

  5. Jad madi says:

    I’ve been using a9.com for a month now and it works great, they uses google for the web search, but you know google interface rocks.

    I WANT GOOGLE BACK!

  6. Khalidah says:

    I am home now and googling away … getting results in fractions of a second … I am betting it is the ISP .. cause I am using JT here along with LINK and they rock!!!

  7. Janti says:

    Jad,

    a9 results are not as good as google’s! it’s not just the “simple” interface that make google so special. Dah!

  8. Janti says:

    Ahmad; my friend… I have contacted Wanadoo already and they gave some of their ready-to-use-answers like restart your computer! or clear cookies!!…etc. (you know) I just pretended like a “newbie” and told him that I followed what he asked me to do and it didn’t solve the issue, he said that he will check and call me back (how nice!) but he never did…

    Technical support/customer care people have no clue, I don’t know who should!

    Another strange thing, they talk to you like you’re a newbie and they’re experts and whatsoever, just make me laugh all the day, those guys make my day when I call them, lol@ISPs people :D

  9. Rami says:

    I believe its an ISP problem. I didn’t suffer from the google problem neither at work nor at home. At work, we are getting our internet from Next. And at home, I am using Farah cards (yes, dialup)

    It doesn’t make sense to say that JTC is responsible for the problem. I mean, all ISPs are getting their internet from JTC, but not all of them are having the google problem.

    Apparently, the problem is happening with Wanadoo subscribers.

  10. David says:

    It looks like our problems may be solved. Behold, Google ala Urdanieh, in both Arabic and English.

  11. Asfour says:

    Never had any trouble with google, I use Link @ office.

  12. Jad madi says:

    a9 is as good as google and actually a9 web result powered by google.
    and google is good because of it’s interface
    BLAH!

  13. It seems that it just started.. when you visit http://www.google.com we are directed to http://www.google.jo and it is very fast.. let’s hope that they will mirror and cache other services than search

  14. Janti says:

    Jad,

    I know that a9 is powered by Google dude, dah! But that doesn’t mean that it will be as good… for example:

    Try searching a term in Google and try the exact same in a9 and you’ll notice the difference, see how many results a9 will return and see how many results Google will return, in addition to the way each one rank and list the sites, try even more specific term is a9 and you it might return no result while Google does, for example copy paste this term in (as is) both and see:

    computer 3184 amd msi “core center” shareware

    Google returns 2 results and a9 returns NOTHING!! got it, google is better because of the way it work not just the interfact… blah!? naah Bekh!

  15. [...] Several months ago there were concerns about the speed of Google in Jordan. A short time later, Google released Google.jo, which seemed to correct the speed issue, but did so in a presumptuous way. [...]

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